Required Skills / Qualifications:
- Associate's Degree in Computer Science, Information Technology/Systems or related technical field; will accept work experience in an IT role in lieu of educational requirements.
- 5+ years' experience managing an IT support team, including hiring, training, and performance management.
- 5+ years' experience with Windows, Office 365 & Microsoft Azure.
- 5+ years' experience with IT service management (ITSM) tools and incident management processes.
Preferred Skills / Qualifications:
- Strong technical knowledge and experience in troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with individuals at all levels of the organization.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Familiarity with ITIL framework and best practices.
- Self-motivated, individual contributor and team player.
Additional Information:
- Up to 25% travel within the US/CAN (special projects).
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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