Title: CSA-Mailroom
Job Location: Thousand Oaks, CA Job Type: Full Time / Regular
Job Message:
Prepare materials for mailing including: applying postage, preparing items for shipment or collection, distributing items as needed, ensuring items are properly labeled and documenting data according to management guidelines.
Perform start-up and operations of postage equipment
Sort, deliver and pick-up mail and packages utilizing mail cart according to established time frames and service standards
Assist with loading and unloading of deliveries as needed
Maintain shipping and receiving area as required
Maintain all logs and reporting documentation as required
Receive and log all incoming items, letters and packages, including certified, registered, return receipt, Federal Express
Keep manager advised of associate or employee moves or requests, and other related matters
Coordinate special messenger services, air freight, etc.
Adhere to company policies, business guidelines and safety procedures
Participate in cross training and perform other duties as assigned
Responsibilities:
Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
Lift heavy boxes, files or paper when needed
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrate flexibility in satisfying customer demands in a high volume, production environment
Consistently adhere to business procedure guidelines
Adhere to all safety procedures
Take direction from supervisor or site manager
Maintain all logs and reporting documentation; attention to detail
Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
Operating mailing, copy or scanning equipment
Shipping & Receiving
Handle time-sensitive material like confidential, urgent packages
Perform other tasks as assigned
Scanning incoming mail to recipients
Perform file purges and pulls
Create files and ship files
Provide backfill when needed
Enter information daily into spreadsheets
Identify charges and match them to billing
Sort and deliver mail, small packages
Required Skills:
Minimum of 6 months customer service related experience required
Excellent communication skills both verbal and written
Ability to effectively work individually or in a team environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy
Basic PC/Windows experience required
Ability to lift and/or move items up to a maximum of 55lbs. or the maximum allowed by current State law with or without accommodations
Ability to stand and/or walk for long periods of time with or without accommodations
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.