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Provider Services, Associate, E-Support Analyst
Tarrytown, NY
Job Description
Provider Services, Associate, E-Support Analyst
Headquarters Office, 625 State Street, Schenectady, New York, United States of America Rochester Office, 220 Alexander Street, Rochester, New York, United States of America Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req #1129
Wednesday, May 18, 2022
Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!
Full-Time, Non-Exempt
Service Desk e-support analyst role is responsible for assisting member, provider and Brokers with password resets, navigational advice, and basic technical troubleshooting. This position is also responsible for reviewing and provisioning provider portal access requests.
Responsibilities:
Member assistance:
o Technical assistance with account access
o Mobile technical assistance and setup
o Password resets in a secure HIPAA process
o Basic website navigation and support
o An avenue for dealing with feedback and various technical escalations
o Feedback to internal teams for any web issues or improvements
Provider assistance:
o Setting up and processing Provider Portal access requests
o Providing navigational assistance and queries on accounts
o Providing password resets
o Answer Provider Portal information via email or telephone
Brokers and Employer assistance:
o Password reset and inquiries
o Providing navigational assistance
Required/Preferred Skills:
Excellent customer service skills
Excellent written communication skills (emails)
Ability to document phone calls/emails in a professional manner
Ability to work collaboratively
Critical thinking and problem-solving skills
Prior health insurance experience preferred
Familiarity with computer systems a plus
Position Qualifications:
Minimum Education:Two-year college degree in business or technology or equivalent customer service experience.
Minimum Experience:Computer and/or customer service, related experience preferred.
About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com
Please apply and learn more - including how you may become a proud member of our team.
Other details
Apply Now
Headquarters Office, 625 State Street, Schenectady, New York, United States of America
Wednesday, May 18, 2022
Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow. We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds-tech people, numbers people, even people people-working together to make health insurance better. If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference-it's time to make a healthy career move to MVP!
Full-Time, Non-Exempt
Service Desk e-support analyst role is responsible for assisting member, provider and Brokers with password resets, navigational advice, and basic technical troubleshooting. This position is also responsible for reviewing and provisioning provider portal access requests.
Responsibilities:
Member assistance:
o Technical assistance with account access
o Mobile technical assistance and setup
o Password resets in a secure HIPAA process
o Basic website navigation and support
o An avenue for dealing with feedback and various technical escalations
o Feedback to internal teams for any web issues or improvements
Provider assistance:
o Setting up and processing Provider Portal access requests
o Providing navigational assistance and queries on accounts
o Providing password resets
o Answer Provider Portal information via email or telephone
Brokers and Employer assistance:
o Password reset and inquiries
o Providing navigational assistance
Required/Preferred Skills:
Excellent customer service skills
Excellent written communication skills (emails)
Ability to document phone calls/emails in a professional manner
Ability to work collaboratively
Critical thinking and problem-solving skills
Prior health insurance experience preferred
Familiarity with computer systems a plus
Position Qualifications:
Minimum Education:Two-year college degree in business or technology or equivalent customer service experience.
Minimum Experience:Computer and/or customer service, related experience preferred.
About MVP
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at hr@mvphealthcare.com
Please apply and learn more - including how you may become a proud member of our team.
Other details
- Job Family Customer Service
- Pay Type Hourly
Apply Now
- Headquarters Office, 625 State Street, Schenectady, New York, United States of America
- Rochester Office, 220 Alexander Street, Rochester, New York, United States of America
- Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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