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Key Relationships Experience Associate (Remote)
Hagerstown, MD
Job Description
Main areas of focus: Donor Engagement, Project Management, Event Coordination, Administrative Support
Location: Remote - U.S. only.
Eligibility: charity: water is fully remote and hires from all 50 U.S. states. At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.
JOB SUMMARY
You'll partner with the Key Relationships Experience team [KRX] to execute flawless and thoughtful experiences for our major donors (The Well, The Pool, and 1 Million Lives). In this role, you'll communicate cross-functionally across the organization, help manage sensitive data, recommend, source and produce meaningful gifts, assist with shipping, offer event logistics support, conduct vendor research, and provide overall project management support across the team while showing off your passion for systems, organization, and remembering faces and names. This role will report directly to our Key Relationships Experience Manager.
YOU'LL BE RESPONSIBLE FOR...
* Performing ongoing administrative work in support of the day-to-day management of our major donor programs, including:
Performing data upkeep, analysis, and reporting across Salesforce and various platforms like Box, Dropmark, etc. This will include cross-referencing documents, pulling data reports, conducting audits, and ensuring information is organized and accurate across platforms
Pulling data reports such as email, shipping, birthday, and anniversary lists
Updating The Well and Pool Community websites with donor data, and researching specific donor data as needed
Managing our merchandise inventory and gifting platform
* Completing project-management-based tasks, including:
Overseeing the production of donor impact reports
Sourcing and shipping thoughtful gifts
Coordinating staff videos for new donors
Proofreading major donor pitches
* Supporting the experience of major donor trips and events. You'll contribute to the success of these events by:
Partnering with the KRX Manager and the Associate Director of Events by working on guest lists, overall donor experience, and surprise & delight moments, as well as providing hands-on support for events as needed
Researching unique event-related gifts and vendors
Organizing and maintaining materials in an online storage system
YOU MUST HAVE...
* A bachelor's degree
* Familiarity with a customer relationship management (CRM) tool
* 1-2 years of project management experience
* At least 1 year of customer experience or a similar role in a fast-paced office environment
* Strong attention to detail and the ability to turn around tasks in a timely manner
* High level of responsibility and strong organizational skills
* Ability to multitask and remain calm under pressure
* Proficiency in Apple, Google and Microsoft products, especially Excel
IT'S A BONUS IF YOU HAVE...
* Experience with Salesforce and other wealth screening tools
* Copywriting experience
YOU'LL BE SUCCESSFUL IF...
You love to organize.
When something doesn't have a place, you make one for it and empower others to do the same. You can handle and prioritize multiple projects of various origins at once. You can turn any meeting or email thread into actionable items for multiple people.
You value precision.
You're meticulous. You know accuracy is important regardless of whether anyone is watching, and you strive for excellence in every detail.
You take initiative.
You see something that needs improvement and you take action. You propose solutions to problems that will help everyone do their jobs better. You love gathering and serving up information in a way that makes sense to the unique needs of the team and the organization.
You're an excellent listener.
You hear the goals of our teams and are able to interpret those and turn them into projects and results that make sense for charity: water. You're able to read between the lines and manage expectations. You can pick things up quickly because you're a pro at absorbing information.
You're trustworthy and professional.
You've proven that you're equipped to handle and maintain confidential information. You're set on learning all the ins and outs of the org so that you can handle any question that comes your way.
TEAM OVERVIEW
The Key Relationships Experience team fosters and develops community engagement by delivering membership programs (The Well, The Pool, and 1 Million Lives) that support the retention of our most valuable donors through personalized, high-touch experiences, content, and events.
ORGANIZATIONAL OVERVIEW
At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we've brought clean water to more than 17.5 million people worldwide. With the makings of a mid-size tech startup, we're reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.
At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.
BENEFITS & PERKS
Unlimited PTO
Summer Fridays
6-week paid sabbatical leave after 5 years of employment
Annual bonus potential through
401k plan + employer match
Medical covered at 80% + Dental/Vision contributions
FSA + dependent day care FSA
Employer-paid life insurance, STD, LTD
16-week paid maternity and paternity leave for new parents
Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk
2-4 annual travel opportunities to spend quality in-person time with the team
Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1 to 2 years
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