Customer Service Associate
New York, NY 
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Posted 3 days ago
Job Description

Job Summary: We are seeking a highly motivated and organized individual to join our team as an office clerk. In this role, you will be responsible for a variety of administrative tasks that are essential to the smooth operation of our office.


Essential Functions & Responsibilities

Daily tasks and responsibilities include, but are not limited to the following:

  • Demonstrate flexibility in satisfying customer demands which include shipping and receiving, mail services, and records
  • Provide the highest level of prompt and friendly customer service
  • Monitor and ensure well-maintained tidiness in office workstations, break areas, and other office space
  • Maintain all logs and reporting documentation in a timely manner
  • Ensure inventory of shipping supplies is up to date; replenished with adequate quantities in a timely manner
  • Receiving package deliveries and preparing outgoing package shipments (courier, UPS, DHL, and FedEx)
  • Receiving material shipments and re-stocking, ensuring the storage spaces are maintained orderly
  • Lifting heavy boxes, files, or paper when needed
  • Take directions from supervisor or site manager
  • Participate in cross-training in print and tax processing support
  • Provide backfill as needed
  • Availability for overtime during busy season


Key Skills:

  • Strong organizational skills, attention to details
  • Ability to work with minimal supervision
  • Ability to run a variety of tasks while fostering teamwork
  • Ability to learn various programs and applications
  • Ability to lift up to 55 lbs.
  • Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
  • Accountability to meet the employer's attendance policy
  • Ability to take and follow directions
  • Professional presence


Minimum Qualifications:

  • 18 Years of Age or Older
  • High School Diploma or GED
  • 2+ years of customer service experience
  • Computer experience (Microsoft Office and/or Google Workspace. i.e. Word, Excel, E-mail, etc.)
  • Excellent verbal and written communication skills


Physical Requirements:

  • Required to stand, walk, simple grasp, reach with hands and arms
  • Repetitive motion is required; may require twisting/bending/climbing
  • May lift up to 50 lbs. frequently


Prior Helpful Experience May Include:

  • Familiarity with office equipment and procedures
  • Experience in on a print center or mailroom environment a plus


The pay range for this position is $17.50-19.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."


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We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
$17.50-19.00
Required Education
High School or Equivalent
Required Experience
2+ years
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