Studio Operations Specialist (Onsite)

*No Visa Sponsorship is available for this position.

About the Cornell SC Johnson College of Business

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly.

Our Team: The SC Johnson College of Business Information Technology (IT) department plays a critical role in the success of the College by providing the technology and systems required to fulfill the mission. Our team members collaborate and partner with customers, IT@Cornell, top peer business schools, and vendors to solve problems, provide innovative and valuable business solutions, and share knowledge and resources across the campus. The intimate knowledge of the business functions of the college, the IT department's collaborative personal relationships with the customers and the pride in what they do helps to set them apart. The department enhances the ability for college personnel to do their jobs effectively and make their lives easier and more productive by providing flexible and user-friendly technology solutions which are helpful and provide a positive user experience. The department is agile and responds quickly as the priorities and needs change. The IT department believes in an ongoing investment in strengthening the team, in professional staff development and continually improving workplace satisfaction.

The Opportunity

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Reporting directly to the Strategic Operations and Solutions Architect, the Specialist is responsible for providing operational management of a broadcast studio and multiple remote videoconferencing learning centers throughout the week and on class weekends. The Operations Specialist is part of a team of subject matter experts of all technology used in the studio and remote videoconferencing learning centers. This includes the resolution of all technical and non-technical issues, ranging from the simple to the highly-complex. This is an autonomous role that is responsible for consistently managing, delivering, and producing professional-level presentations for high-profile, business-critical live class sessions with limited to no supervision or assistance. In addition, the Studio Operations Specialist assists in the development, enhancement, and facilitation of training and broadcast delivery services to faculty, staff, and students at Johnson and Cornell. The incumbent in this position will be expected to work frequently scheduled weekend (both Saturday and Sunday) broadcasts throughout the entire year. Occasional travel to remote videoconferencing learning centers

What We Need

Required Qualifications:

• Bachelor's Degree required with three (3) to (5) years of experience or equivalent combination of education and experience.

• Professional technical live and recorded event/broadcast experience.
• Experience with network infrastructure and protocols related to video conferencing.
• Technical knowledge of A/V and broadcasting equipment and operations, (cameras, microphones, lighting, live troubleshooting, software-based video meeting and streaming platforms, recording platforms, etc.).
• Project management and complex problem-solving skills and experience.
• Excellent customer service experience in a client-centered environment.
• A high level of interpersonal skills with the ability to communicate effectively with management, senior leadership, faculty, staff, students, and vendor personnel both in oral and written formats.
• Proven ability for superior service delivery both individually and as part of a team.
• Proven ability to work under stressful conditions and extreme time constraints while meeting critical deadlines in a fault-intolerant environment.
• Excellent documentation, organizational, and time-management skills with demonstrated initiative.
• Technical writing and videography skills with experience creating user-guides and training materials.
• Ability and initiative to conceptualize, design, and implement plans and custom solutions for dealing with a wide variety of technical, operational, and non-operational challenges.

University Related Requirements:

• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Experience incorporating the perspectives of multiple communities, including communities of color.
• Experience working with diversity, equity, inclusion, and wellbeing programs.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

*A cover letter and resume are required for further consideration for this position.

*No Visa Sponsorship is available for this position.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

Preferred Qualifications:

• University degree in computer science, communications, electrical engineering, or related areas preferred.
• Higher education experience.
• Broadcasting experience.
• Expert-level knowledge of UC (Unified Communications).
• Teleprompter experience.

What We Offer

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: .
• Follow this link to learn more about the Total Rewards of Working at Cornell: .
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

Familiarize yourself with Cornell's as well as the university's .

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