About the College, School, or Department

Cornell Human Ecology explores the complexity of human life. We bring together a wide range of perspectives to understand the full context of the human experience and improve lives at every scale, from cells to society. Our research and academic programs focus on the interaction of humans with their biological, economic, social and physical environments. Using Cornell's far-reaching extension network and the college's translational research methods, we deliver our findings directly to communities and families, ensuring that our work reaches those who need it most.

About the Office or Unit

The Human Ecology Office of Registrar is the College's main record keeper. We support students, faculty and staff by helping undergraduates understand and complete requirements for graduation. Our office exists independently from the University Registrar but is guided by its mandates concerning confidentiality, accuracy, and security.

The Opportunity

Join the CHE Registrar's Office as our next Student Services Assistant! In the role, you will leverage your skills and experience to engage with our stakeholders as:

• Integral Enrollment Support: Drive student success and academic excellence as a vital part of the College of Human Ecology's registrar function.
• Compliance Champion: Ensure adherence to FERPA and Federal Title IV Financial Aid regulations, safeguarding student privacy and rights.
• Tech-Savvy Record Keeper: Utilize a suite of computer applications with precision and confidentiality to maintain accurate student records.
• Welcoming Frontline Presence: Serve as the warm and professional face of the college, efficiently guiding inquiries to appropriate channels.
• Registrar's Office Ambassador: Support partner program initiatives by assisting with record keeping, budget management, and curriculum development, while also disseminating accurate information regarding student records in alignment with university, college, and office policies, handling the preparation and distribution of acceptance and promotional packages to partner schools.
• Global Education Advocate: Empower international initiatives by managing web pages, administrative tasks, and partnership development.
• Enrollment Expertise: Facilitate course enrollment, grading, and record management, essential for student success.
• Confidentiality and Integrity: Uphold the highest standards in handling student records, ensuring compliance with policies.
• Collaborative Enrollment Efforts: Partner with colleagues across Cornell to achieve university-wide enrollment objectives.

Success Factors

You are considered a competitive candidate for this role if you have proven experience with:

• Adherence to policies and laws: Demonstrate a thorough understanding of university policies, state, and federal laws, ensuring compliance and confidentiality in student record management.
• Effective communication and collaboration: Utilize strong interpersonal skills to interact with stakeholders, disseminate information accurately, and collaborate with colleagues across departments.
• Efficient multitasking and organization: Manage multiple tasks and priorities efficiently, demonstrating strong organization, time management, and attention to detail.
• Commitment to diversity and professionalism: Foster a welcoming and inclusive environment, uphold professionalism, integrity, and confidentiality in all aspects of work.

Hours and Location

The core business hours for the Registrar's Office are 8:00 AM to 4:30 PM Monday through Thursday and Friday 8:00 AM to 3:30 PM. This hybrid position can be performed with 2 days remote, and 3 days on Cornell's Ithaca campus in Martha Van Rensselaer Hall. Remote workdays will be determined by your supervisor, and based on the business needs of the Registrar's Office.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.
• Formal training beyond high school of six to twelve months and two to four years of experience, or equivalent combination of education and experience. Proficiency using word processing, spreadsheets, and databases.
• Proficient in using and formatting word processing, spreadsheet, and database packages. Familiarity with mainframe computers.
• Incumbent needs to understand and apply College/School/University policies and procedures.
• Excellent communication skills.
• Must be able to manage competing priorities simultaneously while handling constant interruptions, ensuring accuracy, and paying close attention to detail.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Familiarity with PeopleSoft and computers connected to a central host.
• Ability to analyze/evaluate/investigate technical issues with software applications to assist faculty/staff/students with troubleshooting issues they may be experiencing with the various systems they interact with.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 2 days per week and on-campus 3 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.