Cruise Execution Act as the on duty kitchen manager for cruises and manage the kitchen staff to ensure adherence to procedures detailed in the Product Management Guide and Galley Operating Manual Maintain continuous communication with the back of the house and restaurant management regarding staff and operations Provide input regarding shipmate relations Ensure that all s

Assist in managing the front of the house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel Provide assistance to restaurant managers changing shifts and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre cruise preparation, adherence to cruise scripts, supervision of front line

Accurately handle cash, credit card and mobile payment options when handling ticket sales as required. Sell and promote ticket options to visitors in an efficient and friendly manner. Process will call orders as well as pass packages. Responsible for line management and ensuring that guests are notified ahead of time of their options. Responsible for providing guests with

Assist in the continual improvement of the RESPECT Management System (RMS) and all related ISO functions. Maintain adequate records, tracking and documentation, as assigned. Ability to perform Core Competency Training. Provides support, preparation, and participation in Company Internal, External and 2nd Party Management System audits. Assists in coordination of scheduled

Sales & Guest Service Promote maximum revenue attainment by performing transactions with efficiency Ensure accuracy in transactions while monitoring product capacities Ensure that every guest is greeted warmly when approaching the ticket booth Answer questions regarding product, price, duration, etc. with expertise and patience Prepared to work during submitted availabili

Provide exceptional hospitality to guests and coworkers as prescribed in Our RESPECT Service System. Provide guests with water, coffee/tea, and bread service throughout the meal. Bus used and unneeded dishes and glassware from guests tables to galley. Scrape and stack dirty dishes, and carry dishes and other tableware to the galley for cleaning. Maintain the cleanliness a

Identify and evaluate current products and methods of sourcing to ensure efficiencies and profitability Identify and evaluate common conventional sourcing practices within the trade and develop unconventional methods for the company to ensure a competitive advantage Interview and interact with prospective third party vendors to identify offered products and pricing Develo

Manages receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Work with Purchasing and Rider Services Directors to monitor inventory levels and advise on weekly product ordering to ensure sufficient stock levels and to complete projects/duties as assigned Complies with fe

Experience with Office365 user and tenant management, including OneDrive and SharePoint Experience with server and desktop administration both on premises and cloud Familiar with Windows Infrastructure including DNS, DHCP and Active Directory Networking experience including WiFi, VPN and SD WAN Experience with Disaster Recovery and Business Continuity Planning, Testing an

Performing general repair and maintenance work including painting and other miscellaneous tasks. Observing, recording and bringing to management's attention all equipment malfunctions. Assisting in all phases of business unit functions. Conducting complete vessel equipment inspections and informing appropriate staff of unsafe or hazardous conditions. Perform light electri

Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT Service System. Greet guests and serve food and beverage in a timely fashion. Accurately take orders and enter them into the point of sale system. Maintain the cleanliness and safety of all common areas and service stations. Participate in the celebration and entertainment experience of t

Front of the House (FOH) Routine and deep cleaning of all FOH areas, including but not limited to floors/carpets, bus stations, bar areas, windows, etc. Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture Back of the House (BOH) Routine and deep cleaning of all BOH areas, including but not limited to floor

Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external guests Work to achieve the highest levels of performance and productivity Ensure all aspects of safety during execution of tasks Perform cleaning and custodial tasks of the vessels and property Demonstrate ability to trace and draw diagrams of all systems on the vessels i.e., fuel, steer

Be an ambassador and embody the values of the Ferries & Transportation Division by representing the company in the communities we serve. Educate communities and key individuals about Hornblower and the benefits of commuter ferry services to drive community engagement towards continued expansion/renewal of existing services. Champion and manage the implementation of a comm

Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT Service System. Follow safety procedures in order to ensure the protection of passengers and vessel. Participate in routine safety drills to prepare for major incidents. Handle lines to moor vessels to pier. Stand watch in ships' bows, sterns, or bridge wings in order to look for obstruct