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/ Purpose This position will be responsible for accurately auditing orders to be billed directly to insurance companies using Cochlear's reimbursement services before they are shipped to mitigate the risk of non payment once the claim is billed to the insurance company while remaining in compliance with all state and federal regulations and laws. To be successful in this r
Posted Today
Complete audit evaluation forms and Quality Assurance processes Monitor claim and invoice activities Audit inbound and outbound communication Provide audit findings data to Supervisor for analysis Create & update SOP and work instructions Key Requirements To add value to Cochlear in this role you'll be able to demonstrate the following skills and experience in your applic
Posted Today
Analyze accounts and correspondence daily. Contact customers (via outbound calls/emails) and receive calls/emails from customers to secure balance of debt by negotiating payment in full, payment arrangements and payment terms. Collect on all outstanding receivables on assigned accounts. Determine the validity of customer disputes with regards to charge backs. Review and r
Posted Today
Contact patients to pursue account resolution, explaining and reviewing account activity with patients, extending payment options and collecting payments. Pursue reimbursement of services rendered and achieve accounts receivable resolution. Review and manage the overall health and status of patient accounts. Provide exceptional customer service while showing empathy to ot
Posted 1 day ago
Works with operations to create a staffing model against forecasted volumes, including the utilization of Real Time Monitoring to ensure proper coverage across all contact channels, and the creation and distribution of weekly staffing schedules Support manager in the collection and categorization of all Operations connectivity issues for escalation and resolution Compile
Posted 1 day ago
Billing and collecting payments from government health insurance carriers by resolving denials, appealing claims, contacting carriers on open accounts and responding to insurance carrier correspondence and/or inquiries. Pursue reimbursement of services rendered and achieve accounts receivable resolution. Work through open accounts receivables (denials and delinquent accou
Posted 1 day ago
Effectively manage inbound customer ordering requests of Cochlear's professional customers through all contact channels (email, Salesforce, phone, CRM and ordering systems) to facilitate surgical, troubleshooting and clinic stock equipment requests. Utilize all channels of communication to provide accurate, valid, and complete information to resolve customer inquiries per
Posted 5 days ago
Provide guidance to team members when questions or concerns arise and being a subject matter expert on insurance related situations Evaluate and adjust team member work and region assignments based on team member's knowledge, skill set and business need Hold team members accountable for assigned tasks by monitoring and appraising performance, providing feedback timely and
Posted 5 days ago
Navigate and utilize operational systems and resources while managing unqualified orders following date and urgency prioritization workflow Sort incoming emails to the appropriate department or representative to facilitate communication between operational groups and our recipients, clinical partners, and insurance contacts Verify eligibility, investigate insurance benefi
Posted 5 days ago
Obtain the necessary documentation needed to progress orders taken by the reimbursement operations team and obtain insurance authorization on equipment ordered. Review and evaluate all documentation (Letter of Medical Necessity, Certificate of Medical Necessity, Assignment of Benefits, Insurance Intake Forms, etc.) Perform Benefits Investigations, understand In/Out of Net
Posted 5 days ago
Obtain the necessary documentation needed to progress orders taken by the reimbursement operations team and obtain insurance authorization on equipment ordered. Review and evaluate all documentation (Letter of Medical Necessity, Certificate of Medical Necessity, Assignment of Benefits, Insurance Intake Forms, etc.) Understand and perform Coordination of Benefits, includin
Posted 5 days ago
Develop and demonstrate in depth knowledge of Cochlear's product portfolio Effectively sell and position Cochlear product features and brand benefits Develop and demonstrate business acumen aligned with territory business plan and strategy Successfully execute territory business plan assignments with professional and customer partners In this role you'll have the opportun
Posted 6 days ago
The Area Market Expansion Manager is responsible for attaining targeted sales revenue objectives in the assigned region by utilizing business and marketing acumen, consultative sales skills, and hearing healthcare knowledge. Establish and sustain strong clinical relationships with medical based hearing health clinics to include private practice Audiologists and Hearing In
Posted 7 days ago
Conduct patient evaluations using defined protocols, counsel individuals interested in a hearing solution including cochlear implantation, bone conduction hearing and/or hearing aids. Provide postoperative management for patients with implantable hearing solutions, including sound processor fitting and programming, wireless accessories and counseling regarding bimodal opt
Posted 7 days ago
Identification, diagnosis, prioritization, and resolution of application related incidents Investigate the root cause of problems and either perform, or coordinate where necessary with internal and external teams the actions required to resolve the problem Perform impact assessments and estimate effort required for project managers implementing solutions which interact wi
Posted 8 days ago
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