Computer Network Support Specialist with Top Secret Clearance Job Locations US PA West Mifflin Job ID 2024 5656 # of Openings 6 Category Technical Services & Operations Opportunity IMG is looking for a Computer Network Support Specialist to resolve issues of moderate/high complexity including, but not limited to answering phones, responding to help requests, and physical

IT Field Support Specialist Level 2 Pipeline with TS/SCI Polygraph Job Locations US MD Columbia Job ID 2023 5506 # of Openings 25 Category Technical Services & Operations Opportunity The Hardware Technician provides Tier 2 and 3 on site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; as

Resolves technical problems and answers queries by telephone or self service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, applica

Resolves technical problems and answers queries by telephone or self service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, applica

include Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Ensuring associated tickets are related to the parent ticket and proper follow up is performed once incident is resolved

include Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Ensuring associated tickets are related to the parent ticket and proper follow up is performed once incident is resolved